User’s Information Privacy

The privacy and protection of your personal information is an important issue to us. The Administrative Control and Transparency Authority considers that your personal information is private and confidential, therefore, we dedicate our efforts to protect your privacy and provide you with the highest protection standards. This Policy defines the nature of the personal information we collect, the way we deal with it, and the way we protect it.

 

Personal Information Security at the Administrative Control and Transparency Authority  

We take the appropriate and proper procedures and measures to safeguard your personal information and protect them against “loss, unauthorized access, misuse or unauthorized alteration and disclosure”. ACTA’s most important applicable measures for protecting your personal information are:

  • The strict procedures and measures that we take to protect the security of information and the technology that we use to prevent fraud and unauthorized access to our systems.
  • The regular and periodical update of protection controls and procedures.
  • Our employees are qualified and trained to keep the confidentiality of our visitors’ personal information.

The Nature of Information We Collect and How We Use Them

We collect and use information about you for managing our business and provide you with the best services. This information is collected from many sources, such as different suggestion and complaint forms and any information shown on the written or electronic communications between us; like name, address, identification card number, profession and any other data we are supplied with.

Handling Electronic Messages

When you inquire or request information about a certain service or when you give additional information using any means of communication with the Authority, whether electronic or non-electronic, such as inquiring about our website, we use your email address to reply to your inquiries. It is also possible to keep your email address, your message, and our reply for quality control purposes. We also do so for legal and control purposes.

 

Changes That May be Made to This Policy

We may be, from time to another, bound to make changes, amendments or updates to ACTA’s Policy on the Privacy of Information. The updated version shall be kept on the ACTA’s electronic website. Thus, you shall review the policy periodically.

Updating Personal Information

You may send any updates, amendments or corrections that you make to your previously entered personal information using the suggestion and complaint forms available on our website or by sending an email to suggestions@acta.gov.qa or complaints@acta.gov.qa according to the form you used to provide your personal information.

 

For More Information

Please contact us via the ACTA’s email, info@acta.gov.qa, in case you have any additional inquiries about this Policy or in case you wish to get more information about our procedures of protecting your information.