ACTA provides direct channels of communication with the public, to receive their complaints about acts involving corruption and dishonesty, and to take the necessary practical measures to verify such complaints in coordination with the concerned authorities in the State.​

ACTA receives complaints related to the entities subject to its control, which are:​

  • Ministries and government agencies and their affiliated entities and companies.
  • Public authorities and institutions and their affiliated entities and companies.
  • Private associations and institutions and other entities that carry out works of public interest.

ACTA does not consider the following complaints:

  • Complaints relating to the acts stipulated in Article (3) of the Code of Criminal Procedure (read more).
  • Complaints issued before the judiciary or the Public Prosecution, or what has been issued a judicial ruling.
  • Complaints concerning grievance against administrative decisions.
  • Complaints that do not include specific facts which enables ACTA to verify the contents thereof.

The complainant’s personal data will be requested for internal use of ACTA. Such data will be treated in strict confidence for the purpose of examining and verifying the complaint, and will not be shared with the authority that the complaint was issued against without the complainant’s authorization.

ACTA may communicate with the complainant through the mentioned data for the purpose of verifying the complaint or requesting additional information.​​​


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